Lucas AI Status

Live Status\Incident History

October 30, 2024

Healthcheck Assertion Failed

Outage

Opened: Oct 30, 2024, 1:42 PM UTC

Duration: 10m 34s

  • Opened
    Oct 30, 2024, 1:42 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 30, 2024, 1:53 PM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed

Outage

Opened: Oct 30, 2024, 1:41 PM UTC

Duration: 11m 1s

Affected services:LucasAI - WebApp

  • Opened
    Oct 30, 2024, 1:41 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 30, 2024, 1:52 PM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed

Outage

Opened: Oct 30, 2024, 1:37 PM UTC

Duration: 15m 55s

Affected services:USA EAST 1 - Servers

  • Opened
    Oct 30, 2024, 1:37 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 30, 2024, 1:53 PM UTC

    Issue resolved on monitor recovery.

October 20, 2024

Healthcheck Assertion Failed

Outage

Opened: Oct 20, 2024, 5:11 PM UTC

Duration: 21m 3s

  • Opened
    Oct 20, 2024, 5:11 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 20, 2024, 5:32 PM UTC

    Issue resolved on monitor recovery.

October 15, 2024

Connection problems with our host provider (Cloudflare)

Minor Outage

Opened: Oct 15, 2024, 4:03 PM UTC

Duration: 11m 57s

Affected services:LucasAI - WebAppLucasAI - iPhone AppLucasAI - Android App

  • Investigating
    Oct 15, 2024, 4:03 PM UTC

    We found many issues with the connection to Cloudflare. We're investigating the issue.

  • Resolved
    Oct 15, 2024, 4:15 PM UTC

    The server is back to normal.

October 8, 2024

UX issues on iPhone devices

Outage

Opened: Oct 8, 2024, 12:05 PM UTC

Duration: 1h 40m

Affected services:LucasAI - iPhone App

  • Identified
    Oct 8, 2024, 12:05 PM UTC

    LucasAI on iPhone doesn't load the patient list

  • Resolved
    Oct 8, 2024, 1:45 PM UTC

    We identified and fixed the issue on iPhone devices.

September 16, 2024

Partially generated note

Missing Data

Opened: Sep 16, 2024, 8:09 PM UTC

Duration: 55m 53s

Affected services:LucasAI - WebApp

  • Identified
    Sep 16, 2024, 8:09 PM UTC

    Some of the notes are partially generated. We're working on resolving this issue.

  • Resolved
    Sep 16, 2024, 9:05 PM UTC

    The issue has been resolved.

September 12, 2024

Degraded Performance

Degraded Performance

Opened: Sep 12, 2024, 7:39 PM UTC

Duration: 19m 25s

Affected services:LucasAI - WebAppUSA EAST 1 - Servers

  • Monitoring
    Sep 12, 2024, 7:39 PM UTC

    We are currently experiencing a slight degradation in response speed and times. Our team has identified the issue and is actively implementing measures to resolve it promptly. We appreciate your patience and will provide further updates as we make progress.

  • Resolved
    Sep 12, 2024, 7:59 PM UTC

August 4, 2024

Healthcheck Assertion Failed

Outage

Opened: Aug 4, 2024, 5:46 AM UTC

Duration: 10m 36s

Affected services:LucasAI - WebApp

  • Opened
    Aug 4, 2024, 5:46 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 4, 2024, 5:56 AM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed

Outage

Opened: Aug 4, 2024, 4:36 AM UTC

Duration: 10m 29s

Affected services:USA EAST 1 - Servers

  • Opened
    Aug 4, 2024, 4:36 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 4, 2024, 4:46 AM UTC

    Issue resolved on monitor recovery.

July 31, 2024

Issue with refresh of the encounter after Generation

Degraded Performance

Opened: Jul 31, 2024, 5:34 PM UTC

Duration: 54m 26s

Affected services:LucasAI - WebApp

  • Investigating
    Jul 31, 2024, 5:34 PM UTC
  • Monitoring
    Jul 31, 2024, 6:28 PM UTC
  • Resolved
    Jul 31, 2024, 6:28 PM UTC

July 28, 2024

Healthcheck Assertion Failed

Outage

Opened: Jul 28, 2024, 6:31 AM UTC

Duration: 10m 39s

Affected services:LucasAI - WebApp

  • Opened
    Jul 28, 2024, 6:31 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 28, 2024, 6:41 AM UTC

    Issue resolved on monitor recovery.

July 25, 2024

Healthcheck Assertion Failed

Outage

Opened: Jul 25, 2024, 4:27 AM UTC

Duration: 20m 55s

Affected services:USA EAST 1 - Servers

  • Opened
    Jul 25, 2024, 4:27 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 25, 2024, 4:48 AM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed

Outage

Opened: Jul 25, 2024, 4:04 AM UTC

Duration: 20m 52s

Affected services:LucasAI - WebApp

  • Opened
    Jul 25, 2024, 4:04 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 25, 2024, 4:15 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 25, 2024, 4:26 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 25, 2024, 4:31 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 25, 2024, 4:36 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 25, 2024, 4:41 AM UTC

    Issue resolved on monitor recovery.

July 24, 2024

Healthcheck Assertion Failed

Outage

Opened: Jul 24, 2024, 5:50 PM UTC

Duration: 10m 15s

Affected services:USA EAST 1 - Servers

  • Opened
    Jul 24, 2024, 5:50 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 24, 2024, 6:00 PM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed

Outage

Opened: Jul 24, 2024, 3:58 AM UTC

Duration: 10m 36s

Affected services:USA EAST 1 - Servers

  • Opened
    Jul 24, 2024, 3:58 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 24, 2024, 4:09 AM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed

Outage

Opened: Jul 24, 2024, 3:54 AM UTC

Duration: 16m 24s

Affected services:LucasAI - WebApp

  • Opened
    Jul 24, 2024, 3:54 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 24, 2024, 4:05 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 24, 2024, 4:37 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 24, 2024, 4:42 AM UTC

    Issue resolved on monitor recovery.

July 23, 2024

Site Unreachable

Outage

Opened: Jul 23, 2024, 6:51 AM UTC

Duration: 5h 36m 14s

Affected services:LucasAI - WebApp

  • Opened
    Jul 23, 2024, 6:51 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 23, 2024, 12:27 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jul 23, 2024, 5:05 AM UTC

Duration: 20m 25s

Affected services:LucasAI - WebApp

  • Opened
    Jul 23, 2024, 5:05 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 23, 2024, 5:26 AM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed

Outage

Opened: Jul 23, 2024, 3:20 AM UTC

Duration: 10m 30s

Affected services:USA EAST 1 - Servers

  • Opened
    Jul 23, 2024, 3:20 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 23, 2024, 3:30 AM UTC

    Issue resolved on monitor recovery.

July 22, 2024

Healthcheck Assertion Failed

Outage

Opened: Jul 22, 2024, 11:14 PM UTC

Duration: 9m 55s

Affected services:USA EAST 1 - Servers

  • Opened
    Jul 22, 2024, 11:14 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 22, 2024, 11:24 PM UTC

    Issue resolved on monitor recovery.

July 19, 2024

Healthcheck Assertion Failed

Outage

Opened: Jul 19, 2024, 10:13 PM UTC

Duration: 10m 9s

Affected services:LucasAI - WebApp

  • Opened
    Jul 19, 2024, 10:13 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 19, 2024, 10:23 PM UTC

    Issue resolved on monitor recovery.