Lucas AI Status

Live Status\Incident History

April 11, 2025

Healthcheck Assertion Failed / USA EAST 1 - Servers

Outage

Opened: Apr 11, 2025, 4:15 AM UTC

Duration: 8hrs 20min 13sec

  • Opened
    Apr 11, 2025, 4:15 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 11, 2025, 12:35 PM UTC

October 30, 2024

Healthcheck Assertion Failed

Outage

Opened: Oct 30, 2024, 1:42 PM UTC

Duration: 10min 34sec

  • Opened
    Oct 30, 2024, 1:42 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 30, 2024, 1:53 PM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed / LucasAI - WebApp

Outage

Opened: Oct 30, 2024, 1:41 PM UTC

Duration: 11min 1sec

  • Opened
    Oct 30, 2024, 1:41 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 30, 2024, 1:52 PM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed / USA EAST 1 - Servers

Outage

Opened: Oct 30, 2024, 1:37 PM UTC

Duration: 15min 55sec

  • Opened
    Oct 30, 2024, 1:37 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 30, 2024, 1:53 PM UTC

    Issue resolved on monitor recovery.

October 20, 2024

Healthcheck Assertion Failed

Outage

Opened: Oct 20, 2024, 5:11 PM UTC

Duration: 21min 3sec

  • Opened
    Oct 20, 2024, 5:11 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 20, 2024, 5:32 PM UTC

    Issue resolved on monitor recovery.

October 15, 2024

Connection problems with our host provider (Cloudflare) / LucasAI - WebApp (+2 More)

Minor Outage

Opened: Oct 15, 2024, 4:03 PM UTC

Duration: 11min 57sec

Affected services:LucasAI - WebAppLucasAI - iPhone AppLucasAI - Android App

  • Investigating
    Oct 15, 2024, 4:03 PM UTC

    We found many issues with the connection to Cloudflare. We're investigating the issue.

  • Resolved
    Oct 15, 2024, 4:15 PM UTC

    The server is back to normal.

October 8, 2024

UX issues on iPhone devices / LucasAI - iPhone App

Outage

Opened: Oct 8, 2024, 12:05 PM UTC

Duration: 1hr 40min

  • Identified
    Oct 8, 2024, 12:05 PM UTC

    LucasAI on iPhone doesn't load the patient list

  • Resolved
    Oct 8, 2024, 1:45 PM UTC

    We identified and fixed the issue on iPhone devices.

September 16, 2024

Partially generated note / LucasAI - WebApp

Missing Data

Opened: Sep 16, 2024, 8:09 PM UTC

Duration: 55min 53sec

  • Identified
    Sep 16, 2024, 8:09 PM UTC

    Some of the notes are partially generated. We're working on resolving this issue.

  • Resolved
    Sep 16, 2024, 9:05 PM UTC

    The issue has been resolved.

September 12, 2024

Degraded Performance / LucasAI - WebApp (+1 More)

Degraded Performance

Opened: Sep 12, 2024, 7:39 PM UTC

Duration: 19min 25sec

Affected services:LucasAI - WebAppUSA EAST 1 - Servers

  • Monitoring
    Sep 12, 2024, 7:39 PM UTC

    We are currently experiencing a slight degradation in response speed and times. Our team has identified the issue and is actively implementing measures to resolve it promptly. We appreciate your patience and will provide further updates as we make progress.

  • Resolved
    Sep 12, 2024, 7:59 PM UTC

August 4, 2024

Healthcheck Assertion Failed / LucasAI - WebApp

Outage

Opened: Aug 4, 2024, 5:46 AM UTC

Duration: 10min 36sec

  • Opened
    Aug 4, 2024, 5:46 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 4, 2024, 5:56 AM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed / USA EAST 1 - Servers

Outage

Opened: Aug 4, 2024, 4:36 AM UTC

Duration: 10min 29sec

  • Opened
    Aug 4, 2024, 4:36 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 4, 2024, 4:46 AM UTC

    Issue resolved on monitor recovery.

July 31, 2024

Issue with refresh of the encounter after Generation / LucasAI - WebApp

Degraded Performance

Opened: Jul 31, 2024, 5:34 PM UTC

Duration: 54min 26sec

  • Investigating
    Jul 31, 2024, 5:34 PM UTC
  • Monitoring
    Jul 31, 2024, 6:28 PM UTC
  • Resolved
    Jul 31, 2024, 6:28 PM UTC

July 28, 2024

Healthcheck Assertion Failed / LucasAI - WebApp

Outage

Opened: Jul 28, 2024, 6:31 AM UTC

Duration: 10min 39sec

  • Opened
    Jul 28, 2024, 6:31 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 28, 2024, 6:41 AM UTC

    Issue resolved on monitor recovery.

July 25, 2024

Healthcheck Assertion Failed / USA EAST 1 - Servers

Outage

Opened: Jul 25, 2024, 4:27 AM UTC

Duration: 20min 55sec

  • Opened
    Jul 25, 2024, 4:27 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 25, 2024, 4:48 AM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed / LucasAI - WebApp

Outage

Opened: Jul 25, 2024, 4:04 AM UTC

Duration: 20min 52sec

  • Opened
    Jul 25, 2024, 4:04 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 25, 2024, 4:15 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 25, 2024, 4:26 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 25, 2024, 4:31 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 25, 2024, 4:36 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 25, 2024, 4:41 AM UTC

    Issue resolved on monitor recovery.

July 24, 2024

Healthcheck Assertion Failed / USA EAST 1 - Servers

Outage

Opened: Jul 24, 2024, 5:50 PM UTC

Duration: 10min 15sec

  • Opened
    Jul 24, 2024, 5:50 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 24, 2024, 6:00 PM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed / USA EAST 1 - Servers

Outage

Opened: Jul 24, 2024, 3:58 AM UTC

Duration: 10min 36sec

  • Opened
    Jul 24, 2024, 3:58 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 24, 2024, 4:09 AM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed / LucasAI - WebApp

Outage

Opened: Jul 24, 2024, 3:54 AM UTC

Duration: 16min 24sec

  • Opened
    Jul 24, 2024, 3:54 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 24, 2024, 4:05 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 24, 2024, 4:37 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 24, 2024, 4:42 AM UTC

    Issue resolved on monitor recovery.

July 23, 2024

Site Unreachable / LucasAI - WebApp

Outage

Opened: Jul 23, 2024, 6:51 AM UTC

Duration: 5hrs 36min 14sec

  • Opened
    Jul 23, 2024, 6:51 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 23, 2024, 12:27 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable / LucasAI - WebApp

Outage

Opened: Jul 23, 2024, 5:05 AM UTC

Duration: 20min 25sec

  • Opened
    Jul 23, 2024, 5:05 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 23, 2024, 5:26 AM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed / USA EAST 1 - Servers

Outage

Opened: Jul 23, 2024, 3:20 AM UTC

Duration: 10min 30sec

  • Opened
    Jul 23, 2024, 3:20 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 23, 2024, 3:30 AM UTC

    Issue resolved on monitor recovery.

July 22, 2024

Healthcheck Assertion Failed / USA EAST 1 - Servers

Outage

Opened: Jul 22, 2024, 11:14 PM UTC

Duration: 9min 55sec

  • Opened
    Jul 22, 2024, 11:14 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 22, 2024, 11:24 PM UTC

    Issue resolved on monitor recovery.

July 19, 2024

Healthcheck Assertion Failed / LucasAI - WebApp

Outage

Opened: Jul 19, 2024, 10:13 PM UTC

Duration: 10min 9sec

  • Opened
    Jul 19, 2024, 10:13 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 19, 2024, 10:23 PM UTC

    Issue resolved on monitor recovery.